FAQ
Welcome to the Caderona FAQ section — your quick guide to shopping with confidence.
Here you’ll find answers to the most common questions about our products, orders, delivery, and policies.
Need more help? Our customer care team is always here for you:
📧 Email: care@caderona.com
📞 Phone: +44819
🏢 Address: 386 Romford Rd, London, E7 8BS, United Kingdom
General Questions
Q: What is Caderona?
A: Caderona is a UK-based online fashion brand offering stylish, high-quality apparel designed for everyday comfort and timeless elegance. We’re dedicated to delivering modern designs, premium materials, and an exceptional customer experience.
Q: How can I contact customer support?
A: You can reach us anytime at care@caderona.com or by calling +44819 during our support hours listed below.
Orders & Shipping
Q: How do I place an order?
A: Browse our collections, choose your favourite items, and check out securely online.
Q: What payment methods do you accept?
A: We accept major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay and Google Pay when available. All payments are processed in GBP (£).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days, so most UK orders arrive within 4–9 working days from order confirmation.
Q: Do you ship internationally?
A: Not yet — Caderona currently delivers exclusively within the United Kingdom.
Q: Is shipping free?
A: Yes! We offer free standard shipping on all UK orders with no minimum spend.
Q: Will I receive tracking information?
A: Absolutely. Once your order ships, you will receive a confirmation email with a tracking link to follow your delivery in real time.
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange any eligible item within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
Q: How do I return an item?
A: Email care@caderona.com with your order number and reason for return. Once approved, we’ll send you a free pre-paid return label and return instructions.
Q: How are returns handled?
A: Returns are processed by mail. Drop your parcel off at a Royal Mail or approved courier point and keep your proof of postage.
Q: Do I have to pay for return shipping?
A: No. All approved returns and exchanges come with free return shipping.
Q: Can I exchange an item?
A: Yes! Exchanges are accepted within 30 days for a different size, colour, or product of equal value. Replacements ship free of charge once your return is received.
Q: How long do refunds take?
A: Refunds are issued within 7 business days after your return is received and inspected. All refunds are returned to your original payment method in GBP (£).
Q: Are there any non-returnable items?
A: For hygiene reasons, we cannot accept returns of underwear, socks, or items removed from sealed packaging. Personalised or custom-made products are also non-returnable unless faulty.
Products
Q: Are your products high quality?
A: Yes. Every item we offer is selected with care to ensure durability, comfort, and premium quality.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. If you need help, contact us for personalised sizing advice.
Q: Do you offer sustainable products?
A: Yes — we are expanding our line of environmentally friendly and ethically sourced apparel.
Account & Security
Q: Do I need an account to shop?
A: No. You can checkout as a guest. However, creating an account allows you to track orders, save shipping details, and access exclusive offers.
Q: Is my personal information secure?
A: Yes. Caderona uses SSL encryption, and all payments are processed through secure, PCI-compliant gateways.
Q: How do I subscribe to your newsletter?
A: Scroll to the bottom of our homepage and enter your email to receive updates on new arrivals, promotions, and exclusive offers.
Contact Us
Need help? We’re here for you:
Email: care@caderona.com
Phone: +44819
Address: 386 Romford Rd, London, E7 8BS, United Kingdom
Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond within 24 hours.
For more support, please visit our Contact Us page.