Payment Policy

This Payment Policy explains how Caderona (“we”, “our”, or “us”) handles payments, payment information, and related processes for purchases made through our online store.

By placing an order with us, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following secure payment options:

  • Major credit and debit cards: Visa, MasterCard, American Express

  • Apple Pay and Google Pay (when available at checkout)

All transactions are processed in British Pounds Sterling (£) for orders within the United Kingdom.

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and current billing and payment details, including:

  • Email address

  • Billing and shipping address

  • Payment information

Providing correct information ensures your order is processed efficiently without delays or errors.

Pricing & Promotions

Pricing Policy

All product prices on caderona.com are listed in GBP (£) and include applicable UK taxes.

We reserve the right to update prices, adjust availability, or discontinue products at any time without prior notice.

Promo Codes

  • Discount or promotional codes must be entered during checkout.

  • Codes cannot be added after an order has been placed.

  • Promo codes cannot be combined with other offers unless explicitly stated.

Order Confirmation & Receipts

Order Confirmation

Once your order is successfully placed, you will receive a confirmation email containing:

  • A summary of purchased items

  • Your chosen shipping method

  • Billing and contact information

This serves as your official purchase receipt.

Invoice

A detailed invoice will be:

  • Included in your shipping confirmation email, or

  • Placed inside your delivered package

It will clearly show:

  • Itemised product list

  • Applied discounts

  • Any applicable shipping or handling fees

Payment Processing

Authorisation

By submitting your payment information, you authorise Caderona to charge the total amount of your order to your selected payment method.

All transactions are securely processed through encrypted payment gateways compliant with PCI DSS standards, ensuring your financial information remains safe.

Payment Failure

If your payment is declined:

  • You will be notified via email

  • Your order will not be dispatched until payment is successfully processed

  • You may need to provide an alternative payment method if issues continue

Disputes & Chargebacks

If There’s an Issue

If you experience problems such as:

  • Incorrect items

  • Missing parcels

  • Billing errors

Please contact us directly at care@caderona.com.
We will investigate and resolve your case quickly and fairly.

Chargebacks

All chargebacks will be thoroughly reviewed.

If a chargeback is found to be unfounded or fraudulent, the customer may be held responsible for:

  • The full order amount

  • Administrative or recovery costs

Contact Us

Need help? We’re here for you:

Email: care@caderona.com
Phone: +44819
Address: 386 Romford Rd, London, E7 8BS, United Kingdom

Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm

We aim to respond within 24 hours.

For more support, please visit our Contact Us page.