Privacy policy

At Caderona, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from caderona.com.

Personal Information We Collect

Device Information

When you browse our website, we automatically collect:

  • Browser type, IP address, and time zone

  • Cookies installed on your device

  • Pages or products you view

  • Referral sources (websites or search terms)

  • Your interactions with our site

Technologies we use include:

Cookies: Small data files stored on your device containing a unique identifier.
Log Files: Track actions such as IP address, browser type, ISP, referring/exit pages, and timestamps.
Web Beacons/Tags/Pixels: Used to analyse browsing behaviour and improve marketing performance.

Order Information

When you make or attempt to make a purchase, we collect:

  • Full name

  • Billing and shipping addresses

  • Payment details (processed securely by trusted payment processors)

  • Email address

  • Phone number

These are collectively referred to as “Personal Information.”

How We Use Your Information

We use Order Information to:

  • Process and fulfil your orders (payments, shipping, confirmations)

  • Communicate with you regarding your order

  • Screen for potential risks or fraudulent activity

  • Provide updates or promotional offers (only if you opt in)

We use Device Information to:

  • Detect and prevent fraudulent activity

  • Improve and optimise our website

  • Analyse browsing behaviour to enhance your shopping experience

Sharing Your Information

We only share data with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery providers (e.g., Royal Mail, DPD, Evri)

  • Analytics services (e.g., Google Analytics)

We may also disclose information if required by law or to protect our legal rights.

Behavioural Advertising

We may use your Personal Information for targeted advertising through platforms such as:

  • Google Ads

  • Facebook Ads

  • Bing Ads

You can manage your ad preferences via Your Online Choices UK.

Do Not Track

Please note that we do not alter our website’s data collection practices in response to browser “Do Not Track” signals.

Your Rights (UK Residents)

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of personal data (where legally permissible)

  • Withdraw consent for marketing communications

To exercise these rights, email us at care@caderona.com.

⚠️ Some data (e.g., payment processing) may be transferred outside the UK, but all transfers include appropriate legal safeguards.

Data Retention

We retain Order Information only as long as necessary to fulfil your order or as required by law (e.g., tax, accounting, fraud prevention).
You may request deletion of your data where legally permitted.

Minors

Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Changes in UK privacy regulations

  • Updates to our services

  • Adjustments to internal business practices

All updates will be posted on this page with the most recent revision date.

Contact Us

Here to help, every step of the way:

Email: care@caderona.com
Phone: +44 808 501 3845
Address: 386 Romford Road, London E7 8BS, United Kingdom

Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm

Average Response Time: 24–48 hours

For additional help, please visit our Contact Us page.