Refund policy

Thank you for shopping with Caderona. We’re committed to providing a smooth and supportive shopping experience. If for any reason you’re not completely satisfied with your purchase, our return, refund, and exchange policy is designed to give you peace of mind.

30-Day Return & Exchange Policy

Return Window: 30 days from the date of delivery.
Eligibility: Items must be unused, unworn, unwashed, in their original packaging, and include all tags and accessories.
Return Method: By mail only.
Return Label: A free pre-paid printable return label will be provided by Caderona.
Return Costs: No cost to the customer.
Restocking Fees: None.
Refund Processing Time: Refunds are processed within 7 business days after we receive and approve your return.
Exchanges: Accepted within 30 days for eligible items.

How to Return or Exchange an Item

To start a return or exchange, please email us at care@caderona.com with the following:

  • Your order number

  • Name on the order

  • Reason for return or exchange (include photos if the item is damaged or defective)

Once your request is approved, we will provide:

  • A Return Authorisation number

  • Packing instructions

  • A free pre-paid return label to download and print

Exchanges

  • Exchanges are accepted within 30 days of delivery for eligible items.

  • You may exchange for a different size, colour, or a different product of equal value.

  • Once we receive and inspect your return, your replacement will be shipped free of charge.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us at care@caderona.com within 7 days of delivery.

  • Include your order number and clear photos.

We will arrange a free return and offer either a replacement or a full refund — whichever you prefer.

Non-Returnable Items

The following cannot be returned or exchanged:

  • Personalised, customised, or made-to-order products

  • Items removed from sealed packaging for hygiene reasons (e.g., underwear, socks)

  • Any item clearly marked as “non-returnable” on the product page

Order Cancellations

  • Orders may be cancelled within 24 hours of purchase, provided they have not been processed or shipped.

  • Once shipped, cancellations are no longer possible — but you may still return the item under this policy.

Refund Process

Processing Time: Refunds are issued within 7 business days after receiving and approving your returned item.
Method: Refunds are always sent back to the original payment method.
Currency: All refunds are processed in GBP (£).

If you haven’t received your refund within 5 working days of confirmation, please check with your bank or card provider first. If the issue persists, contact us at care@caderona.com.

Return Address

All approved returns should be sent to:

Caderona
386 Romford Rd
London, E7 8BS
United Kingdom

Quick FAQ

What is the return period?
30 days from delivery.

When will I receive my refund?
Within 7 business days after your return is approved.

Do I have to pay for return shipping?
No. All eligible returns and exchanges include a free pre-paid return label.

Can I exchange an item?
Yes, exchanges are accepted within 30 days for eligible items.

What if my order is damaged or incorrect?
Contact us within 7 days and we’ll arrange a free return plus a replacement or refund.

What if my package is lost?
If your order doesn’t arrive, we’ll verify this with the courier and either send a replacement or issue a refund.

Contact Us

Here to help, every step of the way:

Email: care@caderona.com
Phone: +44 808 501 3845
Address: 386 Romford Road, London E7 8BS, United Kingdom

Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm

Average Response Time: 24–48 hours

For additional help, please visit our Contact Us page.